Applied Communication (1988) teaches strategies and techniques for communicating in business settings and every day workplace situations. The modules cover: communicating in the workplace; gathering and using information in the workplace; using problem solving strategies; starting a new job; communicating with coworkers; participating in groups; following and giving directions; communicating with supervisors; presenting one’s point of view; communicating with clients and customers; making and responding to requests; communicating to solve interpersonal conflict; evaluating performance; upgrading, retraining, and changing jobs; and improving the quality of communication.
